RETURNS

• Due to the particularity of the product, we can only accept returns for unopened, unused and unmarked goods for 30 days from date of receipt.

• Your shopping experience is one of our biggest concerns, so we take the integrity of our supply chain seriously. To that effect, Lovelydomi products are never refurbished or resold.

• To return an item to the Lovelydomi product destruction and recycling center, you must first contact us to request a Return Merchandise Authorization number. Only returns with a valid RMA number will be accepted.

REFUNDS

• Within 5 business days of merchandise acceptance the credit to the original source funds (PayPal, Credit Card) will be initiated. This may take one full billing cycle to appear on your statement.
  

 

• Shipping and handling charges are non refundable.

• International orders are  subject to customs and duty charges by your country and are non refundable.

• Refusal of a package and packages returned based on this will incur extra charges

• Refusing package acceptance results in the package being shipped back to Lovelydomi at our expense

• Carrier shipping fees for returned packages that are refused will be assessed to the total refund.

• We will only refund the purchaser for refused packages less the dollar amount of return shipping

• Please allow up to one full billing cycle for a refund to appear on your credit card provider bill.

• Special offers may be subject to reduction by a return / exchange.

• Clearance products can only be exchanged for the same item. Exchanges for clearance items are permitted for damaged goods up to 30 days after purchase.

• Returns will be accepted for unused goods within 30 days of purchase.